Our returns policy is applicable for up to 14 days after delivery. If you contact us within this timescale, we can offer a refund providing our conditions are met. You are responsible for organising and paying for the return.
To be eligible for a refund, your item must be unused and in the same condition you received it in. It must also be in either the original packaging or packaged in the same way, ensuring the package is properly secured. If you received your item rolled, please return it rolled as folding may cause damage.
We do not offer returns on sale products or products that are made to order (any rug not labelled as ‘in stock’ in your size).
Please contact us at firstname.lastname@example.org to start a returns process.