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UK Delivery is free (excluding Highlands and Channel Islands). Items that are in stock will be delivered within 3-5 working days unless stated otherwise.
Items that are not in stock will be made to order. Lead times vary across our ranges, please refer to the ‘dispatch time’ stated on an individual product page. Please double check the product availability of your desired design and size before placing an order.
We can also deliver globally, with delivery times and prices available on request. Please contact us at email@example.com for a quote – please include your full address and details of the size/s and design/s you are interested in ordering.
Our returns policy is applicable for up to 14 days after delivery. If you contact us within this timescale, we can offer a refund providing our conditions are met. You are responsible for organising and paying for the return.
To be eligible for a refund, your item must be unused and in the same condition you received it in. It must also be in either the original packaging or packaged in the same way, ensuring the package is properly secured. If you received your item rolled, please return it rolled as folding may cause damage.
We do not offer returns on sale products or products that are made to order (any rug not labelled as ‘in stock’ in your size).
Please contact us at firstname.lastname@example.org to start a returns process.
With our in-house design team at your service, we can bring your perfect rug to life. All our designs can be adapted by size, colour and shape, or we can create unique designs from your ideas. From a single piece to multiple pieces, we can take on any commission project using our thirty years of experience.
Bazaar Velvet are proud to be one of the UK’s pioneering members of the charity organisation GoodWeave which ensures good conditions and pay for all of our artisans who are involved in making our rugs.